Leadership Is “Having an Irrational Sense of Hope”

NANYANG BUSINESS SCHOOL MBA 2012-2013 TRIMESTER 1 B6018 LEADERSHIP AND ORGANIZATIONAL BEHAVIOR Course Coordinator/Instructor: Assoc. Prof Lim Beng Chong Office: S3-B2B-63 / E-mail : [email  protected] edu. sg Class Schedule: Wed evenings 6:15pm – 9:30 pm (or Saturday mornings 9:00 am -12:00 noon for extra/postponed sessions) Class Venue: NTU @ one-north SR 502 COURSE DESCRIPTION A leader is a man (woman) who has the ability to get people to do what they don’t want to do, and like it – Harry S. Truman (1954) Few organization and management issues have attracted as much interest and research work as leadership.From politics to the business world to military institutions, people are always searching for that someone, whom they called LEADER, to lead and inspire the people to achieve success or to bring about change. So what is leadership? There are many definitions of leadership in organizations. Almost every author of books has one. Bass (1990), after reviewing t he literature, suggests that there are at least 12 different approaches to the definition. What is your definition of leadership? What type of leader are you?How can you be a better leader to your work team or organization? I hope you will begin to think about these questions as you embark on your leadership journey with me in this course. Essentially, effective leaders are those who can mobilize others to get extraordinary or exceptional things done in their work teams or organizations. In today’s organizations, managers are not only responsible for the planning, organizing and controlling functions in their work teams or organizations; they have to accomplish these goals by leading their people.Hence, their success as managers is dependent on their ability to motivate and inspire others. In other words, being leaders of their people. From this perspective, success and failure as managers rest squarely on the ability of the managers to understand and manage people at work. T herefore, critical to leadership success is a good knowledge of managing people in organizations or a good grounding in the fundamentals of work behaviour in organizations.Given the above, this course will bring together the leadership literature and the insights on human nature at work from Organization Behaviour. The learning objectives are: †¢ Increase participants’ understanding of people at work as well as of organizations as complex systems by examining organizational behaviour at 3 levels: the individual (self and others), the work team and the larger organizational context. †¢ Increase participants’ understanding of leadership processes and how these are intertwined with an understanding of organizational behaviour. Develop participants’ repertoire of leadership capabilities through greater self-awareness a deeper understanding of the impact of their actions on others – and building leadership habits to better equip them to lead and take effective actions in today’s organizations. Leadership Develops Daily, not in a Day – John Maxwell 1 COURSE OUTLINE â€Å"The Law of Intentionality – Growth doesn’t just happen† Life is now in session. Are you present? – Maxwell (2012) The appendix provides a summary of the topics that would be covered for each session.The approach to all sessions will be grounded on participation-centered learning and the course design includes a range of participation-centered activities such as case studies, group exercises and assignments, peer conversations, debates, self-reflection activities and talks by invited guest speakers. [See attached Course Outline table] READINGS & PRE-CLASS PREPARATION The study of leadership and work behaviour, given its multidisciplinary nature, entails a fair amount of reading in preparation for the classes.Pre-class readings are essential and participants are expected to prepare the case studies or exercises prior to di scussion in class. Two books have been prescribed and each covers different topics and levels of analysis. The relevant chapters for reading from each textbook and additional readings will be given in the detailed course outline. RECOMMENDED TEXTBOOKS IVANCEVICH, J. M. , KONOPASKE, R. and MATTESON, M. T. (2011). Organizational Behavior and Management 9th edition. McGraw – Hill Internation. New York. ULRICH, D. (2010). Leadership in Asia. McGraw-Hill –OPTIONAL REFERENCES – JOHN MAXWELL (2007). The 21 irrefutable laws of leadership. Thomas Nelson – DANIEL LEVI (2007). Group Dynamics for Teams. 2nd edition. Sage Publication – ROB GOFFEE and GARETH JONES (2006). Why should anyone be led by you? Harvard Business Press PARTICIPATION & ASSESSMENT Class Participation/Sharing. The course is designed to provide ample opportunities for participants to contribute to the class learning by participating actively in the various class activities and by offering pr oactively their own experiences and insights for the benefits of other participants.This will constitute an important component of participants’ continuous assessment (10% of the total marks). â€Å"The law of Contribution – growing yourself enables you to grow others† – Maxwell (2012). Class Quizzes. Weekly seminars may commence with a short quiz to assess participants’ basic understanding of the concepts and key terms in the prescribed readings for that week. The purpose is to help participants develop a habit of continuous learning- a critical leadership habit.Hopefully, by the end of the course, participants will have built up a repository of knowledge on leadership and organizational behavior. Again, this will constitute another component of the participants’ Leadership Develops Daily, not in a Day – John Maxwell 2 continuous assessment (10% of the total marks). â€Å"the law of Consistency: motivation gets you going – Di scipline keeps you growing. † Self Case Study (real life leadership/OB challenge). John McDonnell once said, â€Å"Every problem introduces a person to himself†.As a leader/manager, you are likely to encounter different types of work situations – both positive and negative. As leaders, we can make the mistake but not lose the lesson. Hence there is much to be learned from one’s experiences especially from less positive ones. The objective of this individual assignment is to provide an opportunity for participants to learn from their experience at work or working with others by overlaying the concepts and theories covered during the course on the real life challenges. (10% of the total marks). The law of Pain: good management of bad experiences leads to great growth. † Reflection PaperLeadership Journaling. As we embark on this learning journey together, I strongly encourage course participants keep a journal to note their reflections and thoughts thr oughout the course. These reflections and thoughts on leadership and organizational behaviour can form the basis for the reflection paper (less than 1000 words) to be submitted at the end of the course (10% of the total marks). â€Å"The law of Reflection: learning to pause allows growth to catch up with you. Up to 4 x Mini-Group Assignments. Working in teams is part and parcel of organizational life. As leaders, we are expected to lead a team of diverse individuals to achieve a common goal. Many times, we are also members of other teams. Hence being able to lead and willing to be led is an integral part of being a manager. These mini-team assignments are designed to allow participants to work together to achieve a common goal. Hopefully, they can apply the science of leadership and OB in the process and hone their leadership skills (20% of the total marks). The law of influence: the true measure of leadership is influence – nothing more, nothing less. † Final Examinat ion. The examination will be an open-book exam of two and a half hours. Summary of Course Assessment and Requirements: B6018 Max pts Class Participation / Sharing 100 Class Quizzes 100 Self Case Study (real life leadership/OB challenge) 100 Reflection paper/leadership journaling 100 Up to 4 x Mini-Group Assignments 100 Final examination (open-book) 100 Total 600 ? subject to changes by the instructor during the course % Final score 10 10 10 10 20 40 100Leadership Develops Daily, not in a Day – John Maxwell 3 ASSESSMENT PLAN Learning Goal Course Learning Objectives Assessment Method -class Quizzes -Self Case Study -Reflection Paper – min-group assignments -Open-book examination -Self Case Study -Reflection Paper – mini-group assignments -Open-book examination -Peer assessments of the skills demonstrated during Mini-group assignments Acquiring & Applying Knowledge To gain an understanding of various concepts of leadership and organisational behaviour, such that st udents can use the â€Å"most useful† concepts for their professional lives.Assessment Rubrics* Written Assignment Rubric Critical/Creative Thinking To show critical/creative thinking in the evaluation of written ideas and case examples about leadership/OB. Written Assignment Rubric Teamwork and interpersonal skills To improve students’ skills for working with others. Peer Assessment Rubric Leadership Develops Daily, not in a Day – John Maxwell 4 Written Assignment Rubric Criteria Acquiring knowledge and Critical Thinking Description This refers to the breadth and depth of understanding and analysis of the subject/content.Quality of answer assessed by well-considered and supported assertions, arguments, explanations, logic and inferences drawn from accurate interpretation and appropriate use/citation of literature. Range Poor Answer and/or literature cited do not address the question well. Answer is descriptive rather than analytical. Arguments are implicit rath er than explicit. Logic and inferences are not clear. Average Answer and/or literature cited generally address the question. There is analysis and arguments but they are weak and broad. Arguments and logic are piece-meal and not integrated.Some issues are discussed adequately and others, less adequately. Minimum description of appropriate application of knowledge, experience and insights. Good Answer addresses the question directly. Literature is appropriately cited to support assertions and arguments. Writing is generally logical and integrated. Nonetheless, answer falls short of the highest standard in some ways, e. g. possible lines of assertion or argument may be missed or neglected. Well argued application of knowledge with clear and logical linkage to personal experience. Relevant insights and new ideas that have considered the practical constraints.Nonetheless, answer falls short of the highest standard in some ways, e. g. , lapses in one or more arguments, inadequate descrip tion. Excellent Answer addresses the question directly with breadth and depth. Literature is appropriately cited to support assertions and arguments. Writing is relevant, logical, and well integrated. Mark Awarded Application of knowledge and Creative thinking This refers to the appropriate application of knowledge and linkages to personal insights and experience. Creative insights and ideas are welcome when they are relevant and anchored to realistic/practical challenges. Inappropriate application of knowledge.Inadequate description of experience and insights. Little or no insights. Irrelevant or impractical ideas. Very well argued application of knowledge and boundaries, with clear and logical linkage to personal experience. Relevant insights and new ideas that have considered the practical constraints. Leadership Develops Daily, not in a Day – John Maxwell 5 Quality of Writing – clarity of expression Quality of Writing – Organization and Formatting This refer s to how effectively arguments, ideas and thoughts put forth in the essay are communicated and comprises word usage, sentence usage, paragraphing and fluency of expression.This refers to the overall organization, integration and flow of the essay. Format following the submission guidelines and proper use of footnotes/endnotes; references and bibliography. Has difficulties expressing ideas. Expresses ideas fairly clearly and coherently. Expresses ideas fluently and eloquently. Expresses ideas very fluently and eloquently. Has some limitations organising the ideas and following submission guidelines. Satisfactorily organized. Integration and flow can be better. Some lapses in following submission guidelines. Well organized, integrated and flowing.Format follows guidelines almost completely. Very well organized, integrated and flowing. Format follows guidelines completely. Leadership Develops Daily, not in a Day – John Maxwell 6 Teamwork & Interpersonal Skills Rubric (For Peer R ating) Learning Objective: The ability to work effectively with others in a group setting. Your ratings will not be revealed to your team members. Group Name: _______________________________________________ Name of Rater: ______________________________________________ Fill in your members’ names below and Rate on a scale of â€Å"1† to â€Å"6† for each trait Name1 Name2 Name3 Name4Traits Roles and Responsibility Behaves professionally by upholding responsibility and assuming accountability for self and others in progressing towards the team’s goal. Communication Identifies appropriate mechanisms to coordinate and correspond with team members. Performance Scant Unclear about his/her own role; refuses to take a role in the group; insists to work individually and has limited coordination or communication with others. Evaluation: Scant 1 2 3 4 5 Scant Modes of communication are not appropriate, causing confusion and miscommunication among team members.Evalua tion: Scant 1 2 3 4 Scant Does not recognize conflicts or is unwilling to resolve conflicts. Evaluation: Scant 1 Substantially Developed Always fulfills responsibilities; performs his/her role within the group with enthusiasm and demonstrates willingness to work collaboratively. Name5 6 Substantially Developed Substantially Developed Modes of communication are appropriate, and maintains timely communication and correspondence with team members. 5 6 Substantially Developed Substantially Developed Consistently resolves conflicts through facilitating open discussion and compromise.Conflict Resolution Resolves conflicts using a variety of approaches. Contributions Contributes positive input for the team; effectively utilizes one’s knowledge and expertise. 2 3 4 5 6 Substantially Developed Substantially Developed Actively attends and participates in all activities and provides meaningful contribution in articulating ideas and opinions. Scant Largely disinterested in working in a g roup and refuses to participate; observes passively or is unwilling to share information with other team members. Evaluation: Scant 1 2 3 4 Scant Rarely listens to others and does not acknowledge the opinions that differ from his/her own. 6 Substantially Developed Substantially Developed Engages in respectful relationships with all other members in the team. Embraces and accepts diverse points of view without prejudice. Relationship Maintains cooperative interaction with other team members regardless of individual /cultural differences and respects diverse perspectives. Evaluation: Scant 1 2 3 4 5 6 Substantially Developed Leadership Develops Daily, not in a Day – John Maxwell 7 Self Case Study The law of Pain: Good management of bad experiences leads to great growth. † – Maxwell (2012)The objective of this individual assignment is to provide an opportunity for participants to learn from their experience at work or working with others by overlaying the concepts a nd theories covered during the course on the real life challenges. There are two parts to this individual assignment. a. Part 1. To be handed in on Week 3 of the course. The participants will describe some of the challenges/issues/problems about people’s behaviors they encountered at work or when working with people. As a guide, try to limit to not more than 3 challenges. Part 1 should not be more than 1500 words.Try to identify for yourself what you want to learn from this course which will be useful in helping you understand and deal with people you work with in an effective manner. While the list of questions below may not exhaustive, I hope it will help you identify some of the potential issues/problems/challenges you may want to consider: o Think about a conflict which has arisen with one of your co-workers o Do you or your company have any major problems in motivating your or its work force? o How effective is your work group? o Describe your relationship with your boss – do you find it satisfying/dissatisfying? Are there problems in the way in which people use power and influence in your company? o How is change brought about in your company? b. Part 2. The complete assignment is to be handed in during Week 10. In total, this should be no more than 4000 words. The assignment should have the following sections a. Part 1 i. Title of the case ii. Description of the case (from week 3) iii. Why it happened the way it did? iv. What was done about it? b. Part 2 i. Your own analysis of the situation ii. What theories, concepts and frameworks covered in LOB course that may be useful here? iii.Based on your analysis and the theories, concepts and frameworks highlighted, how should the case be resolved? iv. What is your biggest takeaway from this case as a leader? Leadership Develops Daily, not in a Day – John Maxwell 8 OTHER ADMINISTRATIVE MATTERS Late Submission of Assignments Penalties will be imposed for late submissions that are not suppo rted with valid reasons. A penalty of 10 marks will be imposed for each day that the assignment is submitted late. For example, a mark of 65% would become 55% if the assignment is submitted a day late and 45% if it is two days late.In order to ensure equity, students are reminded to stay within the word limit set for each assignment. Academic Integrity Truth, Trust and Justice are at the core of NTU’s shared values. Good academic work includes to a very large extent, honesty and ethical behaviour. The quality of your work as a student is therefore subjected to adhering to principles of academic integrity and to the NTU Honor Code, a set of values shared by everyone in NTU. The content of assignments submitted for grading purposes must be that of your own.You should therefore be diligent in identifying and acknowledging the sources of information used in completing your work (full details must be provided in your reference section). If you feel that the use of the exact wordin gs from a reference source is the best way to present the ideas, then you must use quotation marks and acknowledge the source. If you choose to summarise the words from a reference, the source must also be acknowledged, as this is not an original piece of work from you. Submitted work must be your own effort and must not duplicate (in whole or in part) the work of others (including other students).As a student, the responsibility falls on you to be familiar with and to apply the principles of academic integrity in all the work you do at NTU. Hence you will need to proactively familiarise yourself with the strategies to avoid all forms of academic dishonesty, including plagiarism, academic fraud, collusion, cheating, etc. Detailed information can be obtained via the academic integrity website at http://academicintegrity. ntu. edu. sg. Pleading ignorance or claiming that one is unaware of the requirements for maintaining academic integrity does not excuse academic dishonesty.As member s of the NTU family, this is a responsibility that students and faculty staff alike must uphold at all times. Use of edveNTUre (Blackboard) The edveNTUre system (Blackboard) will be used to facilitate the posting of assignments, course materials and announcements, as well as for interacting with your coursemates and myself. Do ensure that your personal particulars especially your hand-phone number (if you have one) is updated in edveNTUre. This will allow you to receive urgent messages e. g. change in timing for lessons, via SMS from me. Leadership Develops Daily, not in a Day – John Maxwell 9 Overview of Class Schedule Date Mar 13 Mar 20 Mar 27 Mar 3 April 10 April 17 April 24 April 2 May 8 May 15 May 22 May Topic Overview of Organizational Behaviour and Leadership Process Know Yourself: You as a leader (I) Know Yourself: You as a leader (II) Understanding Others: Your Followers (I) Understanding Others: Your Followers (II) Dialogue with A Group Executive Chairman Overview o f Team Effectiveness Leadership in Teams Overview of Organizational Effectiveness Leadership in Organizations Conversation with a Leadership Coach Conclusion: Leadership in An Age of Uncertainty Leadership Develops Daily, not in a Day – John Maxwell 10